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Thero ยท Support

Support

Answers for coffee challenges, profile choices, permissions, and support issues in Thero.

Frequently Asked Questions

How do I start a coffee challenge?

Accept the policy notice, start mixing, review the drink request, add the ingredients, and choose Taste when you are ready to see the result.

How are drink results scored?

Each result reflects balance, volume, and cleanliness. Complete the run to earn House Marks and build your best score.

How do I choose a different cup style?

Open Settings, select Cup style, then choose Classic, Tall Tumbler, or Cafe Mug for your next pour.

Why does Thero request camera or photo-library permission?

Those permissions are requested only when you choose to take or select a profile photo. You can change the permission later in iOS Settings.

Why might Thero request microphone permission?

Microphone permission is requested only if you choose an available feedback-recording action. You can change the permission later in iOS Settings.

Still Need Help?

For help with a coffee challenge, profile choice, permission, or privacy request, email support@thero.com and include the details needed to review the issue.

Email: support@thero.com

Policy Pages: Use the linked Privacy Policy and Terms & Conditions for reference.

Contact

support@thero.com

Policy pages

Review the linked Privacy Policy and Terms & Conditions for detailed information.

Support email

support@thero.com

Coverage

Profile and workflow questions.

At a Glance

Coffee challengesPermissionsPrivacy

Use the linked Thero overview, support, privacy, and terms pages to review the related information.

OverviewSupportPrivacyTerms